This is the session the whole theme is named after.
Best Practice: World Class steps outside the UK to ask what genuinely world-class estate agency looks like when you strip away borders — bringing in voices and sound bites from leading international agents to see how the best operators elsewhere are winning on service, culture, and client experience.
Expect a live contribution bringing a European perspective straight to the studio, alongside sharp, edited insight from agents around the world sharing the practices that set them apart.
This isn’t about copying another market’s systems wholesale – legal and structural differences mean a lot of what works abroad doesn’t translate directly – it’s about the mindset, standards, and client-first habits that travel anywhere.
You’ll come away with a genuinely international benchmark for what “best” looks like, and a set of practical standards you can hold your own business to, whatever market you’re operating in.