Reputation helps companies delight their customers at every touchpoint by helping them to Get Found, Get Chosen, and Get Better. Your reputation is built from every interaction a person has with your brand—from search to sale, first inquiry, customer service call to service review. If you’re not proactively soliciting, consolidating, promoting, and acting on feedback at every stage of the journey, potential buyers or renters will take their business elsewhere. That’s why we’re dedicated to building the only integrated platform that helps companies foster lasting loyalty.
Originally founded in 2006, when we first created the industry of Online Reputation Management, today our SaaS platform is used by thousands of household brand names across 80 unique industries, and by utilising 35 patents we hold, our customers enjoy features and functionality simply not available anywhere else. We operate globally from our 7 offices and employ over 500 people who are experts in what we offer.
Your reputation is the pulse of your brand. In today’s Feedback Economy, you need to have a 360-degree view of your online brand to ensure you stay on top of the narrative and connect effectively with your customers. Your reputation matters. With Reputation as your Reputation Experience Management (RXM) and CX partner of choice, you can optimise it!