- Learn important principles that will deliver continuous improvement in your business, from the person responsible for leading change in Toyota dealerships across 14 countries.
- Understand the importance of a learning culture and how it leads to business growth.
- Identify five steps to determine and resolve the underlying cause of issues in your business.
Young, female and American, Hilary was the only Caucasian working in Toyota’s 250-person office. For three years, she was a change leader, conducting Kaizen process improvements in automotive dealerships across fourteen countries in the Philippines, India and Asia.
Since returning to her native America, Hilary has written and published a best selling book, “One White Face” and is a keynote speaker and Kaizen Operations Consultant.