A new era in customer conversations
Trusted by over 2,500 estate agents – from independent agencies to leading networks – Moneypenny has proudly supported the property sector for over 15 years as the number one provider. You’ll know us as the people who look after your calls brilliantly, but we’re excited to introduce the next chapter in agent communications.
We’re redefining possibilities with the launch of our AI Voice Agent, built to manage your calls with the same Moneypenny excellence, but with the added speed and efficiency of artificial intelligence. Delivering an ultra-realistic conversational experience, it’s designed to help agents cut through the noise, secure valuations and sell more houses.
Our real receptionists, from our 140-strong property team, will always be available to deliver the personal touch that sets us apart. Now, with the choice of brilliant people, AI technology, or a blend of both, Moneypenny gives estate agents the most flexible suite of communication solutions the sector has ever seen, helping businesses:
- Capture valuations cost-effectively & filter non-valuable leads away from your team
- Deliver outstanding service – even out of hours & at peak times
- Allow negotiators to get on with what they do best
- Benefit from innovative technology & integrations
- Facilitate employees working remotely
Ultra realistic AI Voice Agent
Our AI Agent is the ideal solution for high call volumes, like lettings, or more routine calls that don’t always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing and Data Collection, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
“We never miss a viewer, offer or instruction. AI has taken our business to the next level.” – Simon Evans, Monopoly Buy Sell Rent
People-powered Telephone Answering
We give you a lead Moneypenny Receptionist and supporting team to handle calls exactly as if based in your business. Briefed by you and on hand 24/7, they don’t just answer calls – they roll out the red carpet, responding as confidently and knowledgeably as any member of your in-house team. With live access to your team’s availability, they’ll deliver warm and informed conversations with your customers.
Our world-class integration capability means we can connect with your CRM system – and thanks to new partners, over 75% of estate agency CRMs now work hand-in-hand with Moneypenny, ensuring every lead drops in seamlessly. We can also integrate with appointment booking software like Calendly, create custom online forms through Jotform, and thousands more to ensure seamless call resolution.
“Our calls are handled beautifully, and their CRM integration means messages are pulled straight through, speeding up the process of data capture.” – Lee O’Brien, Managing Director, iad UK
Managed Live Chat
Our managed solution combines leading chat technology with our amazing people and is completely flexible, so you can handle chats whenever you can, and we’ll take care of the rest. Available 24/7, we’ll capture the people browsing your website around the clock and secure more leads for you.
“Being available on various channels has allowed us to exceed customer expectations by offering outstanding service at all times.” – Rory Washington, Head of Contact Centre, LRG
Bespoke Customer Teams
Gain a dedicated engagement team to deliver seamless experiences on your behalf through omnichannel provision. Working exclusively for you, they’ll log into your own systems to answer calls and emails, respond on social media, manage web chats, take payments and more.
“We’ve developed a strong partnership built on trust and a shared passion for customer service excellence.” – Alan Pruden-Barker, Regional Operations Director, British Land
Call: 0333 202 1005
Email: hello@moneypenny.co.uk
Web: www.moneypenny.co.uk/property
Our Delegate Reward exclusively for EA Masters attendees
A new era in customer conversations is coming. Visit Moneypenny at EA Masters to find out more.
