Leaders in outsourced calls, live chat & more for estate agents
As the industry’s #1 provider, over 2,500 estate agents – including leading networks – are outsourcing their calls, live chat and more to Moneypenny to cut through the noise, secure valuations and sell more houses.
We provide you with your own receptionists, who are part of our 140-strong team dedicated to the property sector. Superpowered by our leading-edge technology and integrated with software favourites such as Microsoft Teams, they look after customer communications 24/7, on an overflow or fully outsourced basis.
Briefed by you on your estate agency and how you all like to work, means customers assume they are speaking to another well-informed and exceptionally capable member of your team. With our support, every opportunity is captured cost-effectively, agents are able to receive calls anywhere, and customers appreciate the fact you’re always available.
- Capture valuations & filter non-valuable leads away from your team
- Deliver outstanding service – even out of hours & at peak times
- Allow negotiators to get on with what they do best
- Benefit from clever technology that recognises repeat callers & blocks sales calls
- Facilitate employees working remotely
Telephone Answering
Never worry about missing new valuation opportunities. We answer calls in your company name and send detailed messages for you and your team to follow up immediately.
“We can confidently say we never miss an opportunity, giving us a huge advantage over competitors.” – Matt Nicol, Managing Director, Nicol & Co
Live Chat
Capture the people browsing your website RIGHT NOW. Our complete people & technology solution allows you to handle as many or as few chats as you can, and we take care of the rest.
“I simply love the service – the whole thing just works. If you have a website, you need Live Chat.” – Lizzie Burt, Marketing Manager, Chinneck Shaw
Outbound Calling
Save valuable time and resource by letting our team make calls on your behalf. Whether it’s qualifying prospects, arranging & following up viewings or valuations, or reaching out to your existing customer base, we’ll represent your estate agency perfectly.
“Moneypenny’s service is competitively priced and effectively managed, with systems and procedures in place to make it a success.” – Steve Rad, Managing Director, Radweb
Bespoke Customer Teams
Gain a dedicated engagement team to deliver seamless experiences on your behalf through omnichannel provision. Working exclusively for you, they’ll log into your own systems to answer calls and emails, respond on social media, manage web chats, take payments and more.
“Moneypenny is a fantastic partner, they are as focused about delivering excellent levels of customer service as we are.” – Nick Neill, Managing Director, EweMove
FREE two-week trial available
Experience the benefits Moneypenny will bring to your estate agency first-hand by trying our Telephone Answering or Live Chat services (or even both) free for two weeks, with no set-up costs or obligation to continue. You’re also welcome to try our Outbound Calling solution at an exclusive rate.
Call: 0333 202 1005
Email: hello@moneypenny.co.uk
Web: www.moneypenny.co.uk/property
Our Delegate Reward exclusively for EA Masters attendees
Moneypenny is delighted to offer EA Masters delegates a FREE 2-week trial of their Telephone Answering & Live Chat solutions – allowing you to experience the benefits they’ll bring to your estate agency first-hand. Delegates are also welcome to try Moneypenny’s Outbound Calling service at an exclusive rate.