Unbusy your agency with the UK’s most practical blend of virtual assistants, AI, AI phone agents, and process optimisation.
We plug into your stack, remove admin drag, and build repeatable systems that scale instructions, not headaches. Our team specialises in lettings, property management, and sales progression, pairing trained virtual assistants with AI that actually ships.
What we deliver
- AI phone agents, after-hours and overflow: real triage, not “we’ll pass on a message.” Maintenance screening, lead capture, viewing booking, vendor/landlord updates, and emergency escalation aligned to your policies.
- Operations audits and process reviews: deep dive into your workflows to eliminate double handling, reduce rework, and close fee leakage. You get mapped SOPs, RACI, SLAs, and a 90-day improvement plan.
- Virtual assistants for PM, lettings and sales: referencing, tenancy progression, compliance chasers,maintenance coordination, AML/KYC admin, content and socials, inbox/calendar control.
- Launch in 14 days: role scorecards, training plans, QA checklists, and weekly KPI reporting baked in.
- Tooling fluency: Alto, Reapit, Street, Jupix, Fixflo, PayProp, GHL, Slack, Notion, ClickUp and more.
- Compliance-aware by design: GDPR, DPA 2018, data minimisation, role-based access, documented permissions.
Outcomes agencies care about
- Faster response times and fewer callbacks
- Shorter time-to-approve and time-to-list
- Lower operating cost per instruction
- Happier landlords and tenants, fewer complaints
- Leadership visibility via clean KPIs and scorecards
Why Teams By Design
- A decade of execution across UK, AU, and NZ agencies
- Category-leading AI phone agent builds configured to your brand, policy and escalation rules
- Battle-tested SOPs you can actually hand to staff on day one
Guarantee |
Reclaim 10+ hours per person per week within 30 days or we work at no cost until you do.
CTA
Book into unbusychat.com for a 30 min review to see how VA’s and AI can get you your time back.
Web: teamsbydesign.com
Call: +61 420 940 290 / 07894 153 235
Email: michael@teamsbydesign.com
Our Delegate Reward exclusively for EA Masters attendees
Teams By Design is offering EA Masters delegates three exclusive options: 50% off a Phone AI Agent for 3 months, 50% off the first month of a Full-Time Virtual Assistant, or 50% off our Business Health Check Assessment. New sign-ups only. One reward per agency. Visit our stand to qualify. T&Cs apply.